Refund policy

Last updated: September 22, 2026

Overview

At Bitcoin Merch, we create made-to-order, print-on-demand products that are produced specifically after you place your order. This model helps reduce unnecessary inventory, but it also means we cannot accept traditional returns or refunds for change of mind, sizing issues, or personal preference.

This policy explains what qualifies for a replacement, what doesn't, and how our process works.

Shipping coverage

We currently ship only to the 48 contiguous U.S. states and Washington, D.C. We do NOT ship internationally or to Alaska, Hawaii, Puerto Rico, U.S. territories, APO, FPO, DPO, or Armed Forces AA/AE/AP addresses. Orders placed outside our coverage area will be canceled and refunded.

Why we don't offer standard refunds or returns

Every product you order from Bitcoin Merch is made to order specifically for you. Ordinary sales are final for change of mind, an incorrect size selected by the customer, or personal preference. Qualifying claims for damage, manufacturing defects, misprints, or fulfillment errors may receive a replacement as described below.

What qualifies for a free replacement

You may qualify for a free replacement if:

  • The product arrives damaged during shipping.
  • The product has a manufacturing defect.
  • The product is misprinted.
  • You receive the wrong product, size, or color due to a fulfillment error.

Approved qualifying claims receive a replacement at no additional cost.

Bitcoin Merch does not accept mailed returns. For approved damage, defect, misprint, or fulfillment-error claims, the item does not need to be returned. The registered office does not accept packages or returns.

What does NOT qualify for a refund or replacement

  • Change of mind or personal preference.
  • Incorrect size selected by the customer. Please review the product-specific size chart before ordering.
  • Slight differences in color or appearance caused by screen settings or the print-on-demand production process.

How to request a replacement (step-by-step)

Step 1: Report the issue within 30 days of delivery.

Step 2: Email support@bitcoinmerch.net. Include your Order Number, a clear description of the problem, and clear photos of the product and packaging.

Approval and Replacement Timeline

If approved, your replacement follows our standard production and shipping timeline:

  • Production: 2–5 business days
  • Shipping: approximately 4–8 business days
  • Total estimated delivery: approximately 6–13 business days

Delivery estimates are not guarantees.

Lost or severely delayed shipments

Our typical estimated delivery timeline is approximately 6–13 business days. If your order has not arrived within 30 calendar days after the original estimated delivery date, contact us at support@bitcoinmerch.net so we can review the situation.

If tracking shows "delivered" but you did not receive the package, replacements are not guaranteed. Please contact us so we can review the available tracking and delivery information and assist with next steps.

Wrong or incomplete shipping address

If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid shipping address, the order is not eligible for a refund or free replacement.

If the customer wants the item sent again, a new order must be placed and paid for. Please contact us at support@bitcoinmerch.net if you need assistance before placing the new order.

Order changes and cancellations

Because products are made to order, production may begin soon after an order is placed. If you need to cancel or modify your order, contact support@bitcoinmerch.net as soon as possible with your order number. Once production has begun, the order cannot be canceled or modified.

Contact us

  • Email: support@bitcoinmerch.net
  • Address: Bitcoin Merch LLC, 2106 House Avenue, Suite 180, Cheyenne, WY 82001, USA (registered office only; no packages or returns accepted)
  • Response time: typically 2–3 business days during business hours

Thank you for supporting Bitcoin Merch.