Contact Us

We're here to help

Got a question about orders, sizing, shipping timelines, or a defective print? Send us a message — our team replies within 24–48 business hours (Mountain Time, USA).

Preferred contact (fastest):

Email: info@bitcoinmerch.net

We currently handle support by email only. Please include your Order # and the email used at checkout.

Email Us →

When to contact us

  • Order & shipping: lead times, tracking, same-day address fixes.
  • Product & sizing: materials, fit, care.
  • Replacements: print or item defects — attach clear photos (front, back, close-ups).
  • Partnerships & media: include links and timelines.

Important security note (Bitcoin)

We will never ask for your seed phrase, private keys, or that you send BTC to "unlock support." We only need your Order # and the email used at checkout.

⚠️ Security Alert: If anyone claiming to be from Bitcoin Merch asks for your seed phrase or private keys, it's a scam. We will NEVER ask for this information.

Business hours & response time

  • Business hours: Monday–Friday, 9:00 AM – 5:00 PM (Mountain Time, USA)
  • Response time: 24–48 business hours
  • Weekend inquiries: Will be answered on the next business day

Check FAQs First →

Before you email us

To help us assist you faster, please include:

  1. Order number (if applicable)
  2. Email used at checkout
  3. Clear description of your question or issue
  4. Photos (if reporting a defect or damage)

Common questions? Check our FAQs or Shipping & Returns page — you might find your answer instantly.

Privacy

We use your information solely to respond to your inquiry. We respect your privacy and will never share your information with third parties.

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