Contact information
Last updated: September 22, 2026
We're here to help
We're here to help with orders, product questions, and general support. Our customer service team typically responds within 2–3 business days during our business hours:
Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (MT)
Closed: Weekends and U.S. federal holidays
How to reach us
Email: support@bitcoinmerch.net
This is the fastest way to reach us for most inquiries.
Contact form: Use the contact form on our Contact Us page for general questions.
Website chat: You may also contact us through website chat when available.
Please note: We do not offer phone support at this time.
For order issues
To help us assist you quickly, please include your order number and a clear description of the issue.
For damaged, defective, misprinted items, or fulfillment errors:
- Clear photos of the product showing the issue
- Clear photos of the packaging
Important: Claims for damage, defects, misprints, or fulfillment errors must be submitted within 30 days of delivery. Claims submitted after 30 days cannot be processed.
Order tracking and status
Before contacting us about delays, please note:
- Tracking updates may take 24–48 hours to appear in the carrier's system.
- Allow the full estimated delivery timeframe (6–13 business days) before contacting us about order status.
Returns & replacements
Bitcoin Merch products are made to order, so ordinary sales are final for change of mind, incorrect size selected by the customer, or personal preference.
Bitcoin Merch does not accept mailed returns. For approved damage, defect, misprint, or fulfillment-error claims, the item does not need to be returned. Approved qualifying claims receive a replacement at no additional cost.
Business address
Bitcoin Merch LLC
2106 House Avenue, Suite 180
Cheyenne, WY 82001
United States
Important: This is our registered office only. We do not offer in-person service or product pickup, and this location does not accept packages or returns.
Accessibility
If you encounter any accessibility barriers on our site, please contact us at support@bitcoinmerch.net with the page URL and a description of the issue.