Bitcoin Merch is committed to improving the accessibility and usability of our website for all visitors. We use recognized accessibility guidelines and best practices as references when reviewing and improving the site.
What we're working on
- Improving color contrast, focus states, and keyboard navigation where needed.
- Using descriptive labels and alternative text for meaningful images.
- Maintaining clear and understandable navigation and page structure.
- Improving compatibility with common assistive technologies where reasonably possible.
- Using clear, straightforward language throughout the site.
Our commitment
Accessibility is an ongoing effort. As the site changes and new content or features are added, we may review accessibility issues and make improvements where appropriate.
- Review issues: We review accessibility barriers that are identified or reported to us.
- Prioritize improvements: We work to address accessibility issues that materially affect a visitor's ability to use the site.
- Follow accessibility guidance: We use recognized accessibility standards and best practices as references.
- Welcome feedback: Feedback from visitors helps us identify areas that may need improvement.
Need assistance?
If you encounter an accessibility barrier on our site, please let us know so we can review the issue and assist where possible.
Email: support@bitcoinmerch.net
Please include, when possible:
- The page URL where you encountered the issue
- What you were trying to do
- A description of the accessibility barrier
- Any assistive technology you were using, if relevant
Our human support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time, excluding U.S. federal holidays. We typically respond within 2–3 business days.
Accessibility standards
We use the Web Content Accessibility Guidelines (WCAG) as a reference for improving the accessibility of our website. These guidelines provide recommendations for making web content more accessible to people with disabilities.
Accessibility can vary depending on the device, browser, operating system, assistive technology, and third-party services being used.
Third-party content and services
Some parts of our website and checkout experience may rely on third-party platforms, payment providers, apps, or other services that Bitcoin Merch does not directly control. Accessibility of those services may vary and is subject to the practices of the respective provider.
If you experience an accessibility issue involving a third-party feature while using Bitcoin Merch, please contact us so we can review the issue and help identify available next steps.
Last updated: September 22, 2026